Privacy Policy

1. Personal Information We May Collect

The personal information we collect depends on how you interact with us.

It may include your name, email address, telephone number, billing or delivery address, country, company or firm name, professional information and other contact details you choose to provide.

When you make a purchase, we may receive information about the transaction, such as the product purchased, amount paid, currency, transaction status, order number and payment method.

Full payment-card information is normally collected and processed directly by the payment processor rather than by us.

For physical-product orders, we may collect or receive the information required to manufacture, fulfil and deliver the order. This may include your name, delivery address, contact information and order details.

For memberships and courses, we may process account information, login information, enrolment details, progress or access information and records relating to your membership.

For coaching or training, we may collect information reasonably necessary to schedule and provide the service.

If a session is to be recorded, we will provide any notice or obtain any consent required by applicable law.

When you contact us, we may retain your message and information relating to the enquiry or support request.

2. Information Collected Automatically

When you use our website or online services, certain technical information may be collected automatically.

This may include your IP address, browser type, device type, operating system, referring page, pages visited, approximate location derived from your IP address, date and time of access and other technical or usage information.

This information may be collected through server logs, cookies, pixels or similar technologies.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function properly. These may be used for security, page functionality, session management, checkout functions or other essential purposes.

We may also use analytics or other non-essential technologies to understand how visitors use the website and improve our content and services.

Advertising or marketing technologies may be used if we decide to use them.

Where applicable law requires consent before non-essential cookies or similar technologies are placed on your device, we will request that consent.

You may also be able to manage certain cookies through your browser or cookie settings.

Rejecting some cookies may affect how certain parts of the website function.

4. Information You Provide Through Newsletters

If you subscribe to The Intelligent Lawyer: Secret Files or another newsletter, we will normally collect your email address and any other information you voluntarily provide through the subscription form.

We use this information to send the newsletter and related communications that you requested.

Our newsletters may also contain information about products, memberships, training, books or other offers that we believe may be relevant to readers of the newsletter.

Where applicable law requires consent before we send marketing communications, we will rely on the appropriate consent or other lawful basis permitted by that law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing emails does not prevent us from sending messages reasonably necessary to administer an existing purchase, account, membership or transaction.

We may retain limited information after you unsubscribe where reasonably necessary to record and honour your opt-out request.

5. Information We Receive From Other Sources

We may receive personal information from third parties involved in providing our products or services.

These can include ecommerce platforms, payment processors, email service providers, membership platforms, fulfilment providers, delivery companies and other service providers.

For example, a payment platform may tell us that your payment was successful without providing us with your complete card information.

A fulfilment provider may provide information concerning the production or delivery status of a physical order.

We may also receive information from a service that you choose to use to communicate or interact with us.

Where permitted by applicable law, we may receive information from referral sources or publicly available sources.

6. How We Use Personal Information

We may process personal information to provide the website and services you request.

This includes processing orders, delivering digital products, arranging physical-product fulfilment, providing membership access, administering subscriptions and providing coaching or training.

We may use personal information to communicate with you about your purchase, account or membership.

We may use it to answer questions, provide customer support, investigate technical problems and deal with complaints.

We may use information to operate, secure and improve our website and services.

We may use information to understand which content, products or services are useful to our audience.

We may use information to send newsletters and marketing communications where permitted.

We may also use personal information to prevent fraud, misuse or security incidents, enforce our contractual rights, comply with legal obligations and establish, exercise or defend legal claims.

7. Legal Bases for Processing

Different privacy laws use different legal concepts for determining when personal information may be processed.

Where applicable law requires us to identify a lawful basis, our processing may rely on one or more of the following grounds.

We may process information because it is necessary to perform a contract with you or take steps at your request before entering into a contract.

We may process information because you have given consent.

We may process information where necessary for legitimate business interests, provided those interests are not overridden by rights that applicable law gives you.

These interests may include operating and improving our business, protecting our systems, providing customer service and communicating with existing customers about relevant products or services where permitted.

We may process information where necessary to comply with a legal obligation.

We may also process information where another lawful ground recognised by applicable law applies.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before the withdrawal.

8. Purchases and Payment Information

Purchases may be processed through third-party ecommerce platforms or payment providers.

These may include services such as Payhip, Stripe, PayPal or other providers that we use from time to time.

Payment providers may process your payment details independently in accordance with their own privacy policies and legal obligations.

We normally receive transaction information rather than your complete payment-card details.

We may retain records of purchases and payments where reasonably necessary for order administration, accounting, tax, fraud prevention, dispute resolution and legal compliance.

9. Digital Product Delivery

Digital products may be delivered through Payhip or another ecommerce, download, email, hosting or membership platform.

Information such as your name, email address, product purchased and transaction status may be processed by the relevant platform to provide access to your purchase.

Third-party delivery platforms process information according to their own privacy obligations as well as any contractual obligations they owe to us.

10. Physical Products and Fulfilment

Physical products may be manufactured, printed, fulfilled or delivered by third-party providers.

These may include print-on-demand companies such as BookVault or Printful, or other printers, manufacturers, warehouses, fulfilment providers or carriers.

We may disclose the personal information reasonably necessary to manufacture and deliver your order.

This may include your name, delivery address, contact details and information concerning the product ordered.

A fulfilment provider should use that information only in accordance with the applicable legal and contractual basis governing its processing.

11. Memberships, Courses, Coaching and Training

If you purchase or join a membership or course, personal information may be processed through the platform used to provide the membership or course.

This may include your account information, access status and information relating to the products or materials available to you.

Online coaching or training may use services such as Zoom, Google Meet, Microsoft Teams or another communication platform.

Those services may process personal information according to their own privacy policies.

Please do not disclose confidential client information, privileged material, sensitive personal information or other protected information during coaching, training or group sessions unless disclosure is necessary, lawful and authorised.

12. Messaging, Social Media and Other Platforms

We may use messaging or social-media platforms to communicate with subscribers, members or customers.

For example, some Intelligent Lawyer memberships or services may provide access to a Telegram channel or another external platform.

If you choose to use such a service, the platform provider may process information independently under its own privacy policy.

We do not control the independent privacy practices of third-party platforms.

13. Service Providers and Disclosure of Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business or provide a product or service.

These service providers may include website hosts, ecommerce platforms, payment processors, email providers, membership platforms, analytics providers, cloud-service providers, customer-support providers, manufacturers, printers, fulfilment companies, delivery providers and communication platforms.

Current or future service providers may include services such as systeme.io, Kit, Payhip, Stripe, PayPal, BookVault, Printful, Zoom, Google, Microsoft, Telegram and other providers performing similar functions.

Some providers process personal information only on our instructions.

Others may act as independent organisations with their own legal responsibilities for personal information they receive.

We may also disclose information where required by law, regulation, legal process or lawful request from a public authority.

We may disclose information where reasonably necessary to protect our legal rights, investigate fraud, protect users or maintain the security of our services.

If our business or relevant assets are sold, transferred, reorganised or merged, personal information may be transferred as part of that transaction, subject to applicable law.

14. Sale and Sharing of Personal Information

We do not sell or rent personal information to third parties for money.

Certain privacy laws use terms such as “sale” or “sharing” more broadly and may treat some disclosures involving advertising, analytics or tracking technologies as a sale or sharing even where no money changes hands.

If our use of such technologies falls within one of those legal definitions, we will provide any notice or opt-out mechanism required by applicable law.

15. International Transfers

We are based in Malaysia, but some of the companies that provide services to us may operate or store information in other countries.

Your personal information may therefore be processed outside Malaysia and outside the country where you live.

Where applicable law imposes conditions on international transfers, we will take reasonable steps to use an appropriate legal mechanism or safeguard.

Depending on the circumstances, these safeguards may include contractual protections, recognised transfer clauses, adequacy arrangements, legally recognised certifications or another mechanism permitted by applicable law.

No international transfer provision in this Privacy Policy is intended to remove a protection that applicable law requires.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal or business requirements.

The appropriate period depends on the type of information and why we hold it.

Newsletter information may generally be retained while you remain subscribed. After you unsubscribe, limited information may be retained where necessary to make sure we continue to honour your request.

Order and transaction records may be kept for the period reasonably necessary for accounting, tax, fraud prevention, customer-service, warranty, dispute and legal purposes.

Membership information may be kept while the membership remains active and for a reasonable period afterwards where needed for account administration, records or legal purposes.

Communications and support records may be retained for a reasonable period so that we can respond to enquiries, maintain appropriate business records and resolve disputes.

When personal information is no longer reasonably required, we will delete, anonymise or otherwise dispose of it where appropriate and subject to applicable law.

17. Data Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

We also use third-party providers that maintain their own security measures.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure.

If a personal-data breach occurs, we will assess it and make any notifications required by applicable law.

18. Accuracy of Information

We take reasonable steps to keep personal information accurate, complete and up to date where this is necessary for the purpose for which it is used.

You can contact us if you believe information we hold about you is inaccurate or incomplete.

19. Your Privacy Rights

Depending on the law that applies to you and the particular circumstances, you may have rights concerning your personal information.

These may include the right to request access to personal information we hold about you.

You may have the right to request correction of inaccurate or incomplete information.

You may have the right to request deletion of certain information.

You may have the right to request restriction of certain processing or to object to particular processing.

You may have rights concerning the portability of certain information.

You may have the right to withdraw consent where processing is based on consent.

You may have the right to object to direct marketing.

You may have rights relating to certain forms of automated decision-making.

Some rights are subject to legal exceptions and may not apply in every situation.

We may need to verify your identity before dealing with a request.

We may retain information where we have a lawful reason or obligation to do so even if you request deletion.

Nothing in this Privacy Policy creates a privacy right under a law that would not otherwise apply to you.

20. Marketing Choices

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the relevant email.

We will take reasonable steps to honour the request.

We may retain limited information necessary to make sure that we do not send marketing messages to an address that has opted out.

A marketing opt-out does not prevent communications relating to an existing purchase, membership, account, transaction or legal obligation.

21. Automated Processing and Segmentation

We may organise or segment information according to matters such as newsletter subscription status, products purchased, membership status or stated interests.

This may be used to administer our services or make communications more relevant.

Where applicable law imposes special requirements for automated decision-making or profiling that produces legal or similarly significant effects, we will comply with those requirements where they apply.

22. Sensitive and Confidential Information

We do not ask you to send sensitive personal information unless it is reasonably necessary for a particular service.

Because many of our users are legal professionals, you should take particular care before providing information concerning clients or other third parties.

Do not send us legally privileged material, confidential client information, health information, identification documents or other sensitive information unless there is a genuine need to do so and you are legally entitled to provide it.

23. Children

Our principal products and services are intended for adults and legal professionals.

We do not knowingly seek to collect personal information from children in circumstances where parental or other legally required consent would be necessary.

If you believe that a child has provided personal information to us inappropriately, please contact us.

24. Links to Other Websites

Our website, newsletters and products may contain links to websites or services operated by third parties.

Their handling of personal information is governed by their own privacy practices.

We are not responsible for the independent privacy practices of websites or services that we do not control.

25. Data Protection Officers and Representatives

Where applicable law requires us to appoint a data protection officer, privacy representative or similar contact, we will make the relevant contact information available as required.

Privacy questions and requests may in any event be submitted to us through the Contact Us page on TheIntelligentLawyer.com.

26. Complaints

If you have a concern about the way we handle your personal information, please contact us first so that we have an opportunity to investigate.

If applicable law gives you the right to complain to a privacy or data-protection regulator, nothing in this Privacy Policy affects that right.

27. Changes to This Privacy Policy

We may revise this Privacy Policy when our services, technology, legal obligations or data practices change.

The revised version will be published on our website with an updated effective date.

Where applicable law requires additional notice or consent for a material change, we will provide that notice or obtain that consent where required.